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Pret A Manger opened the doors to their first sandwich shop with a mission to serve fresh, locally sourced food with fast friendly service. More than 30 years and 350 stores later, that simple...

As online and offline shopping experiences converge, the bar for customer experience remains high. Rather than devaluing brick and mortar, brands that use digital methods to reshape the...

Sharing a cup of coffee is a timeless human tradition. It’s where connections between people are formed and stories are told. Brands that have a good story to tell can make a strong connection...

Learn how beacons are being used by retailers to reimagine the in-store experience.

Companies offer customer loyalty programs to encourage frequent purchases.  Outside of transactions, successful loyalty programs tend to focus on consistent engagement with customers.  In this...